LobitoWorks Terms of Service
★ You must be 18 or older to commission LobitoWorks.
★ By commissioning the LobitoWorks team, you are allowing us to take photos of the costume pieces with someone inside it for our portfolio and promotional purposes. Your character’s name/internet handle may be shared publicly, but your personal information (real name, address, etc) will remain private. We work in a smoke-free environment. We live with cats and dogs- fursuit projects are stored away from pet access, but if you’re severely allergic, you may wish to order from someone else.
AT THE BEGINNING OF THE COMMISSION…
★ After we agree on the design and price for your commission and you agree to this ToS, no changes can be made to your order! So please make sure you convey exactly what you want and are 100% happy with your design before the commission starts. If your design is complex or potentially confusing, consider having some sketches ready to show me.
★ 50% of the price is due up front as a retainer- the exception to this is projects with hard deadlines, where full payment is due up front. The 50% payment is not refundable under normal circumstances. You can pay more up front if you wish, but it’s not required. The 50% is due within one week of agreeing to purchase the commission to secure your commission slot. We accept Paypal, credit cards, and money orders. Paying off your costume early does not affect your place in the queue.
★ For full body costumes I require detailed body measurements (I will send you the list of what all I need). A duct tape dummy is strongly recommended in addition to these measurements and it’s not optional for costumes with padding. I can provide links to information on how to create an ideal duct tape dummy. The commission may be cancelled if the measurements/dummy aren’t sent within a reasonable amount of time, subject to my discretion.
★ The exception to the above is mascot costumes. If commissioning a mascot costume meant to be “one size fits all”, personalized measurements and duct tape dummy are not needed.
TURNAROUND TIME AND DEADLINES:
★ I’ll give you a rough estimate of when to expect your costume to be finished- this is subject to change. I will not delay your project in my queue to give you more time to gather money to pay it off- if you aren’t sure you can afford the project in the timeframe I have estimated, please wait to order until you’re ready.
★ If you require an exact deadline, let me know. The deadline fee ranges between +15%-50% depending on how far out the deadline is. Projects with a due date are required to be paid in full in advance. The deadline fee is refundable if your costume isn’t scheduled for delivery in time for your deadline. Deadline fee is separate from shipping costs- client may need to pay for expedited shipping in order to meet their deadline.
DURING THE COMMISSION…
★ Correspondence about your commission will be ideally done through my business email, email@example.com. I don’t talk to clients through the telephone, instant messaging, or social media unless email contact has failed. Be sure to check your email often for updates!
★ If you know in advance you’re going to be unavailable through email for a while please let me know ASAP so I can plan accordingly. If the customer without warning stops replying to emails in excess of 30 days, I’ll try once more to reinitiate contact through all avenues possible, and if I still don’t hear anything after 45 days total, your commission will be treated as a customer cancellation, with loss of your 50% retainer.
★ Client has two months after the costume is completed to finish paying off the balance left on their costume. Costume must be paid in full + shipping costs (if applicable) before I mail the costume to you. Failure to pay the remainder in that two month span (I will send occasional payment reminders) will result in me reselling your commission to someone else, destroying it, or repurposing it in some way for my own use, plus loss of your 50% retainer. Anything paid over that initial 50% deposit will be refunded. Deadline fees for repossessed fursuits are not refundable.
★ I normally ship via USPS, but can ship through other couriers by request. I typically calculate shipping costs at the end of the commission because it can vary drastically based on the weight and size of the finished costume.
★ Refunds due to cancellations are evaluated on a case-by-case basis based on how much work/time/money has been invested into the project already. I will always endeavor to do what is most fair for client and artist alike. Cancellations are final and cannot be reversed. Commission slots are non-transferrable.
AFTER THE COMMISSION…
★ Each custom commissioned piece comes with a 90 day limited warranty against defects at artist's discretion. You pay shipping back to us, but we will cover shipping back out to you. Please clean items before mailing back for repairs if they are dirty. We won’t honor the warranty for problems caused by user error or neglect, for example someone larger than the intended owner trying to force on a pair of paws, or having fur melt because it was put in the drier with heat.
★ Things that will void the warranty: Alterations to the costume not made by LobitoWorks, improper usage/storage/cleaning of costume, transfer of ownership of costume to a third party.
★ After the warranty has expired, repairs and alterations can be performed at a reasonable cost. A cleaning fee may be applied to your balance if you send your costume back dirty.
Last revised: 2/13/2022